State Adjusting Services
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Water damage insurance claims in Illinois

A burst pipe or failed water heater soaks floors and walls in hours. We record the loss before it dries and negotiate the whole claim.

  • $0 upfront
  • Our fee comes from the recovery
  • Homes and businesses

Start with four fields

Prefer to write more? Use the full form. We use your details only to review your claim.

Water in the basement, and a claim that was paid

Top-down view of a house with a dark grey shingle roof, a covered in-ground pool and a fenced back yard
Flooded basement · covered

The family was told flood isn’t covered. Their policy said otherwise.

We traced where the water entered and read that against the policy wording. It was covered.

  • Cause established
  • Coverage identified
  • Claim handled

“They helped us work around insurance with our flooded basement.” Yaryna Dovhan

All results

Where the water came from decides the claim

Source of the water

Most homeowners policies

What settles the argument

Burst pipe, water heater, washer hose

Usually covered

The failed part, photographed the day it broke.

Slow drip under a sink or behind a shower

Often denied

Stains and moisture readings show how long it ran.

Sewer or floor-drain backup

Endorsement onlyWith its own limit.

Your declarations page.

Rising surface water

ExcludedNeeds a flood policy.

Did it enter from outside, or from a system inside?

Mold after the leak

Often capped

Proof it grew from a covered leak.

What one leak ruins, and what the first estimate leaves out

Gold tiles: what we most often add back.

Drywall and ceilings

Water wicks up walls and stains ceilings below.

Floors

Hardwood cups and buckles; laminate swells at the seams.

Cabinets and vanities

Particleboard swells at the toe-kick.

Insulation and framing

The wall face dries; the insulation behind it stays wet.

Often missed
The rest of the floor

New boards beside old ones rarely match.

Often missed
Tear-out, belongings, hotel

Opening walls to reach the leak, ruined contents, living costs.

Often missed
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Proof that disappears once the drying fans start

  1. Before anything movesVideo each wet room and the broken part in place. Keep the part.
  2. While it driesAsk the drying company for its moisture readings. Keep receipts.
  3. Before walls closePhotograph open cavities and wet insulation.

Four Illinois rules that protect you after a leak

From the Illinois Insurance Code.

  • No sales pitch while water is still runningNo offer to represent you while the loss is still happening, or between 7 p.m. and 8 a.m.215 ILCS 5/1590
  • Adjusters may not practice lawIllinois keeps public adjusters out of law practice. We work on the insurance claim.215 ILCS 5/1590
  • Your claim money sits in escrowFunds held for you go into an escrow or trust account at a federally insured bank.215 ILCS 5/1580
  • A record of every dollar for 7 yearsAn itemized statement of your recovery and every fee is kept at least 7 years.215 ILCS 5/1585

Floors, basements and water claims, in our clients’ words

State Adjusting Services is hands down the best company I’ve partnered with in the Chicagoland area as a public adjuster. Thanks to their exceptional work, nearly all of my clients have received new roofs, gutters, downspouts, garage doors, and even new floors due to water damage. Their team is not only highly professional but also genuinely cares about each client. I highly recommend them!
Viorel KhankevychGoogle review · July 2025
Great guys and great service. Got my check right away and had no issues to repair my floor.
Alex ButsGoogle review · November 2020
Very effective representing us. Results couldn’t be better.
Gerry ShacterGoogle review · November 2025

Water claim questions from Illinois owners

Not answered here? Call us.

(630) 297-8136Top-down view of a house with a light grey shingle roof, a patio and a fenced back lawn with two small sheds
Do I need a water damage lawyer or a public adjuster?

We are public adjusters, not attorneys. We document the water loss, price it and negotiate with your insurer. You can still hire a lawyer at any point.

How do I start a water damage claim in Illinois?

Stop the water, photograph everything and report the loss as promptly as your policy requires. Send us the policy before the carrier’s adjuster visits.

My insurer says the leak was gradual. Is that the end of it?

No. The broken part, the stain pattern and moisture readings can show when the water started, and we put that evidence to the carrier.